# Bike Service Specialist - Company: [Xds]() - Location: Los Angeles Warehouse - Team: Supply & Logistics - Employment type: Full Time - Salary: $25 – $30 / hour - Posted: August 10, 2026 ## Job description **Who We Are** XDS is the world’s largest bicycle maker by volume and the world’s largest producer of carbon-fiber frames. We are entering the U.S. market for the first time with X-LAB, our in-house brand of performance bicycles primed for the global stage. XDS’s manufacturing scale, decades of carbon and alloy expertise, and vertical integration create a once-in-a-generation chance to redefine the economics of cycling for riders and bike shops alike.. Since 1995, we have combined proprietary materials science, compelling design, and highly automated production to deliver: * Over 8 million complete bikes annually across road, mountain, gravel, city, and e-bike segments * More than 300,000 carbon frames per year from the world’s biggest dedicated carbon-fiber bike facility * 300+ international patents covering advanced carbon layups and proprietary X6 aluminum alloys * Full vertical integration enabling speed-to-market, supply chain resilience, and cost leadership * OEM partnerships with leading Western brands, and we are now poised to build our own premium brand overseas As of 2026, we have officially launched X-LAB with a fully U.S. based team of industry veterans and experienced leaders. And we are just getting started. Learn more:See an insider’s look of our factory: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ XDS is seeking a hands-on **Bike Service Specialist** to support our warehouse-based service operations in Downey, California, with occasional work at our Santa Monica office. This role is responsible for inspecting, diagnosing, repairing, and preparing X-LAB bicycles; including returned bikes, warranty units, demo bikes, event bikes, and internal fleet bikes, as well as supporting daily warranty and service-parts fulfillment. The ideal candidate is an experienced bicycle mechanic who takes pride in safe, precise work and can bring a bike from uncertain condition back to a documented, presentation-ready standard. **What You’ll Do:** **Returned Bike Inspection and Repair** * Receive and inspect returned, exchanged, and warranty bicycles; document serial numbers, condition, missing parts, damage, and reported concerns, and diagnose mechanical, electrical, assembly, and cosmetic issues. * Support remote diagnostics and damage assessments using dealer and rider descriptions, photos, videos, and reports; recommend troubleshooting, repair, parts replacement, or in-person inspection. * Determine whether each bicycle should be repaired, refurbished, used for parts, or escalated for safety, structural, warranty, or disposition review. * Complete repairs and component replacements involving drivetrains, hydraulic brakes, wheels, cockpits, bearings, electronic shifting, e-bike systems, and related components. * Perform final safety checks, functional tests, firmware updates, and test rides when appropriate before release. **Refurbishment and Cosmetic Reconditioning** * Clean, detail, touch up, and recondition approved bicycles for resale, demo, training, or internal use, including replacement of presentation-critical decals, bar tape, grips, hardware, and related parts. * Grade completed bicycles consistently and document their condition and all work performed. * Escalate any damage that may affect carbon-fiber structure, safety, warranty disposition, or resale classification rather than attempting an unauthorized repair. **Demo, Event, and Marketing Fleet Support** * Assemble, tune, configure, and prepare demo and show bicycles for trade shows, dealer events, media activities, product launches, and employee use. * Pack and unpack event bikes carefully and account for each bicycle, accessory, battery, charger, tool, and transport case. * Inspect and service bikes promptly after events and provide occasional local event setup, teardown, transportation, or on-site mechanical support as needed. **Warranty and Service Parts Fulfillment** * Locate, identify, verify, pick, pack, and prepare warranty and service parts for daily shipment, confirming part numbers, model compatibility, quantities, shipping details, and request documentation. * Create or apply shipping labels, update tracking records, and promptly communicate shortages, damage, identification issues, substitutions, or required escalation. * Maintain organized parts locations and accurate inventory by reporting discrepancies and properly handling returned or reusable components. **Documentation and Quality Feedback** * Maintain accurate service records, repair notes, photos, parts usage, labor time, bike status, and shipment information in company systems. * Keep the service area, tools, return inventory, warranty parts, reusable components, bicycles, and batteries organized and properly handled. * Identify recurring failures, shipping damage, and assembly issues; provide clear feedback to After-Sales, Product, Quality, Warehouse, and China HQ teams and help improve inspection, repair, and refurbishment procedures. * Follow torque specifications, manufacturer procedures, battery-handling requirements, and workplace safety practices. **You’re a Great Fit With:** * 3+ years of professional bicycle mechanic or service technician experience, ideally in a high-volume shop, manufacturer, distributor, race, demo, or warranty environment. * Proficiency with hydraulic disc brakes, drivetrain setup, wheel service, torque-controlled assembly, electronic shifting, and bicycle diagnostics. * Experience evaluating bicycle damage and making careful, safety-first repair decisions. * High attention to detail in both mechanical work and cosmetic presentation. * Ability to independently prioritize multiple bikes and move work efficiently from intake through final inspection. * Ability to accurately identify bicycle components, locate service parts, and complete routine pick-pack-ship tasks in a warehouse environment. * Comfort assisting with remote troubleshooting and assessing mechanical or cosmetic damage from written information, photos, videos, and diagnostic reports. * Clear written and verbal communication skills and the ability to document technical findings with photos and concise notes. * Ability to safely lift and move complete bicycles, shipping cartons, workstands, and related equipment up to 50 pounds. * Valid driver’s license and ability to travel occasionally between the Downey warehouse and Santa Monica office and to support local event or fleet transportation needs. **You’re a Spectacular Fit With:** * Bosch, Shimano STEPS, SRAM, or other e-bike/electronic system training or certification. * Carbon bicycle inspection, paint touch-up, detailing, or refurbishment experience. * Familiarity with Zendesk, Airtable, inventory systems, or service-management platforms. * English/Mandarin bilingual ability. **Success Metrics** * Returned bikes are inspected promptly and assigned a clear, documented disposition. * Repairs and refurbishments are completed safely, accurately, and with minimal repeat work. * Demo and event bikes arrive clean, functional, complete, and ready on schedule. * Service records and parts usage remain accurate and current. * Daily warranty and service-parts requests are located, packed, shipped, and documented accurately and promptly. * Remote diagnostic and damage-assessment findings are clear, practical, and properly escalated when an in-person inspection is required. * Recurring product and shipping issues are identified early and communicated clearly to the appropriate teams. * The service workspace, tools, bikes, batteries, and components remain organized and properly handled. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **Our Compensation and Benefits** * Competitive hourly pay * Demo bike fleet and comprehensive travel allowances * Generous time off policy * Comprehensive medical, dental, and vision coverage * Office space in beautiful Santa Monica, California **Equal Opportunity** XDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. ## Apply [Apply on Xds]() Canonical job page: