Position: Collector
Department: Collections – Emigrant Mortgage Company
Reports To: Manager, Collections
Employment Status: Full Time, Nonexempt
Job Summary:
Contact delinquent borrowers and determine the reason for delinquency and develop a strategy to cure the debt.
Job Specific Responsibilities and Duties:
- Monitor queue.
- Call delinquent borrowers.
- Send delinquent notices to borrowers.
- Send requisite Demand and Acceleration letters in timely manner.
- Post payments and make adjustments/reversals to payments as needed.
- Prepare waiver/dri/payment plan requests.
- Develop payment plan to cure arrears.
- Review collateral loan documents.
- Assist in monthly reports (Fannie, Freddie, PMI).
- Understand bankruptcy 7, 11, & 13 filings (application of payments, filing POC and basic comprehension of notices).
- Maintain professional appearance and demeanor.
- Understand credit reporting and credit corrections (knowledge of E-Oscar filings is a plus).
- Possess basic knowledge of CFBP rules and regulations with regard to collections and loss mitigation options.
- Gather pertinent information to determine loss mitigation options that might be suitable for individual borrowers.
Basic Responsibilities:
- Respond to incoming calls, e-mails, mail and in-person requests.
- Comply with company policies, practices and procedures.
- Attend meetings and prepare follow-up as needed.
- Set goals, prioritize and execute duties of the position.
- Manage documents, files and electronic information in an organized, efficient and secure manner.
- Interact with customers in a professional and pleasant manner.
- Represent company as a professional in appearance and manner.
- Communicate written and oral communication at the highest level of professionalism and integrity.
- Perform quality and quantity duties as expected for position.
- Complete company required training courses as assigned.
- Send loss mitigation packages to borrowers as needed or upon request.
Qualifications:
- Bachelor’s degree (B.A.) from four year college or university.
- One to two years related experience and/or training; or equivalent combination and experience.
Job Specific Requirements:
- Possess basic personal computer skills.
- Exhibit strong numerical ability.
- Execute tasks with accuracy and attention to detail.
- Perform responsibilities with honesty and integrity.
- Maintain a professional level of stress tolerance.
- Possess ability to adapt to changing environment.
Basic Requirements:
- Able to understand and respond appropriately to others in person or with other communication devices.
- Able to manage emotional and mental state while performing various job duties.
- Able to verbally communicate in English, thoughts and questions at a reasonable level of articulation.
New York pay range
$60,000—$75,000 USD