Looking for a role that offers variety, stability and a great team culture?
We're looking for a customer-focused professional who enjoys problem-solving, thrives in a fast-paced environment and takes pride in delivering exceptional service. If you're looking to join a growing business where your contribution is valued, we'd love to hear from you.
The Role
As a Customer Service Specialist, you'll be the first point of contact for customers across Australia. You'll manage enquiries, coordinate services, liaise with contractors and internal teams, and help ensure a seamless customer experience from start to finish.
Key Responsibilities
- Managing inbound and outbound customer calls
- Coordinating bookings, service requests and maintenance enquiries
- Responding to customer enquiries via email and CRM platforms
- Liaising with customers, contractors and internal teams
- Managing customer cases through to resolution
- Maintaining accurate customer records and documentation
- Assisting with invoicing and administrative tasks
- Building strong customer and stakeholder relationships
What You Bring
- Previous customer service experience
- Strong written and verbal communication skills
- Ability to multitask and manage competing priorities
- A proactive and solutions-focused approach
- Experience using CRM systems
- Strong attention to detail and organisational skills
- A positive attitude and team-first mindset
Why Join?
- Monday to Friday, 9am – 5pm hours
- Hybrid work options after training
- Free onsite parking
- Supportive and collaborative team environment
- Opportunity to develop across multiple areas of the business
- Growing national business with long-term career opportunities
- Fast-paced role offering variety and autonomy