We are searching for an accomplished Head of VIP to steer VIP initiatives across a complex, multi-market landscape. You will be entrusted with developing robust strategy, driving operational excellence, and leading an international team focused on maximizing player value while maintaining full regulatory compliance.
Key Responsibilities:
- Mentor and empower the VIP team, instilling a high-performance, service-driven mindset.
- Develop and deploy creative VIP strategies tailored for various regions and brand portfolios, with a direct focus on scaling revenues and retention.
- Oversee core VIP operations, ensuring seamless execution across licensed jurisdictions.
- Establish, measure, and refine critical KPIs reflecting engagement, loyalty, and profitability.
- Forge and sustain strong, trust-based relationships with key VIP clients to optimize their experience.
- Collaborate deeply with Marketing, CRM, Payments, and Compliance to unify and elevate the VIP journey.
- Execute data-backed player segmentation, reward programs, and tailored communications to extend player lifetime value.
- Monitor industry shifts, player behavior, and competitor activity to inform ongoing program evolution.
- Uphold a gold standard for Responsible Gaming and ensure all efforts are in harmony with U.S. and New Jersey (NJDGE) regulatory demands.
- Synthesize team and player performance metrics for senior management, providing clear insights and forecasts.
Requirements:
- Minimum 2 years’ experience leading VIP functions in the iGaming, online entertainment or similar space.
- Expertise in end-to-end VIP management, including advanced segmentation and retention tactics.
- Adept at navigating regulatory frameworks, specifically within the U.S. market and under NJDGE compliance requirements.
- Demonstrated history of effective multicultural team leadership and communication.
- Strong analytical orientation, with fluency in translating data into practical action.
- Organized, commercially aware, and steadfastly focused on results.
- Deep-rooted commitment to fair play, risk management, and player protection.
Preferred Qualifications:
- Record of managing VIP operations internationally or across multiple brands.
- Familiarity with high-growth business environments in iGaming or sportsbook domains.
- Experience architecting scalable loyalty, rewards, and segmentation infrastructures.
- Success in enhancing VIP performance through data, process refinement, and people development.
What’s in it for you:
- Performance-based bonus structure
- Real opportunities for personal advancement and taking ownership within a fast-scaling enterprise
- Full suite of medical & dental insurance
- Flexible paid leave policy
- Supportive, achievement-driven working culture