About the Role
We are expanding the internal IT function and hiring Service Desk/Support System Administrators. The role focuses on employee IT support, access management, and internal infrastructure operations.
Key Responsibilities
- Provide IT support to employees (remote and on-site)
- Manage user accounts, permissions, and system access
- Handle onboarding and offboarding from the IT side
- Prepare and configure employee workstations
- Manage IT equipment procurement, delivery, and inventory
- Troubleshoot hardware, software, and system issues
- Maintain IT documentation and asset records
- Support internal tools (Google Workspace, Atlassian, GitHub)
- Assist with cloud access management (AWS / GCP / Azure basics)
- Participate in IT infrastructure and security improvements
Requirements
- 3+ years in IT support / Service Desk / system administration
- Experience with access management, onboarding, equipment provisioning
- Experience supporting macOS and Windows
- Understanding of network basics (DNS, DHCP, VPN, TCP/IP)
- Experience with ticketing systems
- Basic understanding of cloud platforms (AWS / Azure / GCP)
- Basic understanding of GitHub access management
- Experience maintaining documentation
- Ukrainian required, basic English
Nice to have
- Experience with MDM solutions
- Experience with VPN or LDAP
- Administration experience in Atlassian, GitHub, AWS
- Interest or experience in security topics (Zero Trust, access control, endpoint security)
What We Offer
- Competitive Salary
- Quarterly Bonuses
- Unlimited Paid Time Off
- Unlimited Paid Sick Leave
- Remote & Flexible Working
- Private Medical Insurance
- Financial Support for Life Events
- Professional Development Budget
- International Exposure
- Regular Company Events
*Benefits may vary depending on location and contractual agreement
Recruiting Process
- HR Interview
- Technical Interview
- Final Interview
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