Job Title: Technical Claims Team Lead Type: Full-Time Location: Remote
What we are looking for
We are looking for an experienced Team Leader to join our talented Claims Department. This person will lead a team of expert Technical Claims Handlers, covering Complaints, Fraud, Quality Assurance, Recoveries and Payment Controls.
Responsibilities
- Line management of a team of Technical Claims Handler, including all HR and Performance management
- Drive top performance and KPI achievement in your team
- Claims workflow allocation and capacity planning to achieve high productivity and quality results
- Quality Assurance checks and coaching to improve quality of technical claims team output
- Maintain detailed and robust oversight of the technical claims portfolio, including the escalation of any risks
Skills and Experience required
- A minimum of 5 years experience in an Insurance Claims Leadership Role managing +8 Direct Reports
- A minimum of 5 years experience in at least one of: Complaints / Fraud / Quality Assurance
- Previous experience leading in a start-up high-growth company
- Deep expertise claims handling and insurance best practices
- Ability to use data to drive understanding and decision making
- Experience coaching colleagues to achieve improved quality and productivity
- Ability to inspire and achieve top performance from your team
- Highly organised and able to self-prioritise workload for the benefit of business and customer
- A team player, always willing to support colleagues to achieve the right results