Service Advisor Responsibilities :
Responsible for greeting customers coming into the service department for all service needs
Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates
Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders
Open Repair Orders and close Repair Orders in times of customer/service overflow
Assist the Shop Supervisor’(s) in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated
Assist service technicians in identifying opportunities to Up-Sell
Report all customer complaints to the Service Manager and/or the Assistant Service Manager
Inspect each departing job for quality and cleanliness
Finalizes paperwork upon completion of work and at end of shift
Check all cash schedules daily
Assist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc.
Promote good housekeeping and safe work practices
Perform all other duties as assigned
Service Advisor Requirements:
Education
A high school diploma or GED is required.
Experience
Minimum of 2 years’ experience in Customer Service Relations, vehicle environment and employee supervision is preferred, but not mandatory.
Licenses or Certificates
A valid driver’s license is required.
IND-SERVICE