This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Director, PSC Operations based in United States.
This fully remote leadership role oversees patient service center operations supporting patients and healthcare providers across patient support programs.
You will lead a large team while ensuring efficient, compliant, and high-quality service delivery across day-to-day operations.
The position combines people leadership, operational excellence, performance management, compliance, and continuous improvement.
You will use KPIs, customer feedback, and operational data to identify opportunities and strengthen patient and provider experiences.
The role requires close collaboration with cross-functional teams and external partners in a complex, highly regulated healthcare environment.
You will also communicate operational performance, compliance priorities, successes, and improvement opportunities to senior stakeholders.
Success requires strong healthcare operations expertise, analytical thinking, change leadership, and the ability to inspire teams while maintaining accountability.