Job Purpose:
As the Ecom Operation Specialist, you will own and continuously improve the end-to-end post-purchase customer journey for Arc'teryx Japan's ecommerce business — from seamless fulfilment operations to meaningful customer insights — ensuring every interaction after purchase deepens customer loyalty and reflects the values of the brand.
Key responsibilities and accountabilities:
You manage order check, error handling, and escalation responses, including Guest Service inquiry escalations and SAP linkage confirmation.