Role Overview
We are looking for an experienced, high-level Property Manager to oversee the day-to-day operations of a growing short-term rental portfolio. This role requires someone who can operate independently, proactively solve problems, and deliver consistently high guest experiences without direct oversight.
Core Responsibilities
Guest Experience & Communication
Manage all guest messaging from inquiry through checkout
Handle issues, complaints, and special requests professionally
Maintain 5-star review standards and resolve negative experiences
Cleaner & Turnover Management
Coordinate cleaning schedules (via Turno or similar)
Ensure properties are guest-ready before check-in
Communicate directly with cleaners for issues or re-cleans
Maintenance & Vendor Coordination
Schedule and manage maintenance requests
Source and communicate with vendors (plumbing, HVAC, etc.)
Ensure issues are resolved quickly and cost-effectively
Review Management
Monitor and respond to guest reviews
Attempt to remove unfair or policy-violating reviews
Handle guest follow-ups and potential refunds when needed
Operations & Optimization
Assist with pricing adjustments (via PriceLabs or similar tools)
Identify opportunities to improve performance and guest experience
Monitor listings and flag any operational issues
Key Traits We’re Looking For
Highly independent and proactive
Strong communication skills (professional, calm, and clear)
Detail-oriented and organized
Comfortable making decisions without constant direction
Experience managing Airbnb or similar STR platforms
Bonus Experience
Guesty, Turno, PriceLabs, or similar tools
Experience managing multiple properties
Ability to negotiate with guests and vendors
Success in This Role Looks Like
Minimal owner involvement in daily operations
Consistently high guest reviews (4.8+ average)
Issues resolved quickly without escalation
Smooth coordination across cleaners and vendors
Work Structure
Remote role
Primarily weekday coverage (with awareness around check-in times)